The buyer (the above applies exclusively to natural persons who acquire the item for purposes outside of their business activity) has the right to notify the seller within 14 days of taking over the items that he withdraws from the contract without having to give a reason for his decision. The deadline starts counting one day after the date of collection of the items.
Withdrawal from the contract is sent by the buyer to the seller’s e-mail address: info@packaging.si. The buyer returns the already received item in person or by mail to the seller’s warehouse address: Kadrovik d.o.o., Cankarjev drevored 46, 6310 Izola, Slovenia.
The return of the received items to the company within the withdrawal period is considered a notice of withdrawal from the contract.
The buyer must return undamaged and unused goods in the same quantity (apparatus, instructions, associated parts, packaging, etc.), unless the goods are destroyed, damaged, lost or their quantity is reduced through no fault of the buyer.
The buyer loses the possibility of withdrawing from the contract or withdrawing from the order due to a defect in the item, if he cannot return the item or cannot return it in the condition in which he received it.
To make it easier to understand the rights to return products, here is an explanation from the market inspectorate (source: Information – Bulletin of the Chamber of Commerce of Slovenia, January 20, 2012, number 3):
When it comes to the right to withdraw from a contract concluded at a distance, it is necessary to know that it is a withdrawal from the contract without there being anything wrong with the thing itself, but this right goes to the consumer due to the very nature of the contract – the conclusion of a contract at a distance. The right to withdraw from the contract does not mean that the consumer does not know what he is buying (in principle, the consumer also knows what he is ordering for other things), but only that he thinks about his decision within the statutory period and in the case , that this decision was hasty, changes its decision and withdraws from the contract.
It should also be known that concluding a distance contract does not give the consumer more rights than concluding a contract in the classic way (that is, by visiting a store). Thus, the consumer cannot and must not use the received goods unhindered all the time until the contract is withdrawn, as this is not a trial purchase, where testing the goods would be a condition for keeping the contract in force. Thus, the consumer may inspect and test the received goods only to the extent that this is absolutely necessary to determine the actual situation and as is usually the case in stores. Any “testing” that deviates from this can be considered as use of the goods, which means that the consumer thereby loses the right to withdraw from the contract.
The right to withdraw from the contract no longer gives the consumer any right, but only the possibility to reconsider his purchase decision even after he has already received the goods and, in the event that this decision was hasty, to change his decision and withdraw from contract, but does not give him the right to use the goods.